Welcome to EllaTales. These Terms and Conditions govern access to and use of ellatales.com, the creation of user accounts, access to free stories, purchases of personalized stories, use of My Library, and all related services provided through the EllaTales platform.

By creating an account, downloading a free story, submitting a personalized story request, placing an order, or otherwise using EllaTales, you confirm that you have read, understood, and agreed to these Terms and Conditions.

1. Service provider

EllaTales is a commercial brand operated by:

In these Terms, “EllaTales,” “we,” “us,” and “our” refer to 008 Digital Services SAS operating under the EllaTales brand.

2. Eligibility and adult responsibility

EllaTales services are intended to be used and purchased by adults.

By creating an account or placing an order, you confirm that:

• You are at least 18 years old.
• You have legal capacity to enter into a binding agreement.
• You are the parent, legal guardian, or an adult authorized to provide the information used in a story.
• You are authorized to provide any information concerning a child or another person.
• The information you provide is accurate and does not infringe the rights of another person.

EllaTales does not knowingly create customer accounts directly for children.

3. EllaTales services

EllaTales provides digital children’s stories through two principal services:

• Free stories available to registered users.
• Personalized stories created from information submitted by the customer.

All stories and related materials are digital products. Unless expressly stated otherwise, EllaTales does not provide printed books, physical products, shipping, or physical delivery.

4. Free stories

Selected stories may be made available without payment or credit card information.

To access or download a free story, users may be required to:

• Create an EllaTales account.
• Provide accurate contact and account information.
• Confirm their email address.
• Log in to their account.
• Accept these Terms and the applicable Privacy Policy.

Registering for a free story does not automatically enroll a user in promotional or marketing communications. Marketing consent, when requested, will be separate and optional.

The free story catalog, available formats, languages, illustrations, and download options may change over time. EllaTales may add, update, replace, or remove free stories from the public catalog.

Previously downloaded files should be stored by the user on their own device.

5. Personalized stories

A personalized story is a digital service created from the information submitted through the EllaTales Story Builder or another authorized EllaTales form.

Each personalized story added to the cart is treated as a separate production request, even when multiple stories are purchased in the same order.

Unless otherwise stated on the applicable product or pricing page, a completed personalized story includes:

• One English horizontal PDF.
• One English vertical PDF.
• One Spanish horizontal PDF.
• One Spanish vertical PDF.
• Access through the customer’s My Library account area.
• An email notification when the story is ready.

The number of pages, price, content scope, and other characteristics depend on the plan selected at the time of purchase.

6. Customer instructions and submitted information

The information submitted through the Story Builder is the official production instruction for the personalized story.

Customers are responsible for reviewing all information before adding the story to the cart and completing payment.

EllaTales will produce the story based on the information actually submitted. EllaTales is not responsible for:

• Incorrect names, ages, descriptions, preferences, or details entered by the customer.
• Typographical errors contained in the customer’s submission.
• Information omitted from the form.
• Instructions sent after payment that were not included in the original submission.
• Expectations or preferences that were not communicated in the Story Builder.
• Changes of opinion after production has begun.
• Contradictory or unclear instructions supplied by the customer.

EllaTales may contact the customer when clarification is necessary. The production timeframe may be reasonably suspended while required information or clarification remains pending.

7. No photographs of children

EllaTales does not request, need, or accept photographs of children for the creation of free or personalized stories.

Customers must not submit photographs of children through:

• The Story Builder.
• Email.
• Customer support.
• Contact forms.
• File uploads.
• Any other EllaTales communication channel.

An unsolicited photograph will not be incorporated into a story. EllaTales may delete unsolicited photographs from its communication channels and systems when identified.

Customers should also avoid submitting unnecessary sensitive information about a child, including addresses, school information, medical information, identification documents, or other information that is not required to create the story.

8. Prices and currency

Prices are displayed on the EllaTales website and confirmed during checkout.

The currency applicable to an order is the currency displayed at checkout, currently United States dollars unless otherwise indicated.

The customer will be shown the applicable price before placing the order. Any applicable taxes, charges, or additional costs will be displayed when required.

A bank, card issuer, payment provider, or digital wallet may apply currency conversion fees, international transaction fees, or other charges that are outside EllaTales’ control.

Promotional codes and coupons:

• Must be used according to their stated conditions.
• May have expiration dates or usage limitations.
• May not be combined unless expressly allowed.
• Have no cash value.
• May be withdrawn in cases of misuse, fraud, or technical error.

9. Payments

Orders are subject to successful payment confirmation.

Payments may be processed by third-party payment providers. Those providers may apply their own terms, privacy policies, security procedures, and verification requirements.

EllaTales does not begin production merely because a Story Builder form has been submitted or a story has been added to the cart.

Production begins only after the order has been successfully paid or otherwise confirmed as paid by EllaTales.

Orders with pending, failed, rejected, cancelled, disputed, or unconfirmed payments may not enter production.

10. Start of production

By placing an order, the customer expressly requests and authorizes EllaTales to begin producing the personalized story after payment confirmation.

Production may begin shortly after payment. There is no guaranteed cancellation period after an order is paid.

Production is considered to have started when:

• The personalized story enters an active production stage in EllaTales’ internal workflow;
• Writing, illustration, editorial, or technical work begins; or
• EllaTales incurs production-related costs,

whichever occurs first.

11. Delivery timeframe

EllaTales will deliver each personalized story within two (2) calendar days, equivalent to forty-eight (48) continuous hours, following payment confirmation.

The timeframe applies separately to each personalized story.

The delivery timeframe may be reasonably extended when:

• The customer provides incomplete, contradictory, prohibited, or unclear information.
• EllaTales requires a response or clarification from the customer.
• The payment is delayed, disputed, reversed, or under verification.
• A technical interruption outside EllaTales’ reasonable control affects production or delivery.
• A force majeure event prevents normal operation.
• The customer requests an authorized modification before production begins.

EllaTales will make reasonable efforts to notify the customer of a significant delay.

12. Digital delivery and My Library

Personalized stories are delivered digitally through My Library within the customer’s EllaTales account.

Delivery is considered completed when the final story files are made available in My Library.

The delivery email is a notification and convenience. Failure to open, receive, or locate the notification email does not invalidate delivery when the files are available in the customer’s account.

Customers are responsible for:

• Maintaining access to the email address used for the account.
• Keeping account credentials secure.
• Using the password recovery system when necessary.
• Downloading and storing local copies of purchased files.
• Informing EllaTales of an account-access problem.

EllaTales intends to maintain access to delivered stories while the account and platform remain active. However, customers are strongly encouraged to download and retain their own copies.

13. No creative revisions

Personalized stories do not include rounds of creative revision, preference changes, or post-production redesign.

The service is designed to provide an affordable, practical, and timely personalized digital story based on the submitted form.

The following are not included:

• Changes to the story concept.
• Changes to characters.
• Changes to names or ages originally entered incorrectly.
• Changes to colors, animals, settings, themes, or preferences.
• New instructions after production begins.
• Requests to rewrite a story because of a change of opinion.
• Requests to add information omitted from the original form.
• Subjective changes when the delivered story is reasonably consistent with the submitted instructions.

EllaTales may choose to offer a new production or replacement as a customer-service accommodation. Such an accommodation is discretionary and does not create an obligation for future cases.

14. Errors attributable to EllaTales

EllaTales will correct verified production errors attributable to EllaTales without an additional charge.

Examples may include:

• A name that differs from the correctly submitted name.
• A typographical error introduced by EllaTales.
• Missing pages.
• A damaged or unreadable PDF.
• Delivery of the wrong story.
• Delivery of the wrong language or orientation.
• Content that clearly contradicts the information submitted in the Story Builder.
• Failure to provide one of the included deliverable formats.

The customer must report the error within forty-eight (48) continuous hours following delivery.

The report must be sent to:

• hello@ellatales.com

The customer should include:

• Order number.
• Name of the account holder.
• Name used for the personalized story.
• Description of the alleged error.
• The relevant page or file, when applicable.

EllaTales will compare the delivered story with the original submission.

If the error is verified as attributable to EllaTales, EllaTales will provide corrected files within forty-eight (48) continuous hours after confirming the error.

A correction is limited to resolving the verified production error. It does not create a right to request new creative instructions or preference changes.

15. Cancellations before production

A customer may request cancellation by contacting hello@ellatales.com.

A cancellation and refund may be approved only when:

• The request is received before production begins.
• EllaTales has not incurred production costs.
• The order has not entered an active writing, illustration, editorial, or delivery stage.

Because production may begin shortly after payment, cancellation is not guaranteed.

The time at which an email is sent does not by itself determine eligibility. EllaTales will review the order’s internal production record when evaluating the request.

16. Refunds after production begins

Once production has begun, EllaTales does not provide voluntary refunds for:

• Changes of opinion.
• Errors made by the customer.
• Information omitted from the Story Builder.
• New preferences or instructions.
• Subjective dissatisfaction with creative decisions that reasonably follow the submitted information.
• Failure to review the order before payment.
• Failure to access an email notification when the story is available in My Library.
• Failure to download the delivered files.

Once a personalized story has been completed and delivered, no voluntary refund will be issued.

EllaTales may, at its discretion, offer a correction, replacement, account credit, or new production when it considers that solution appropriate.

Nothing in these Terms excludes or restricts any mandatory consumer right that cannot legally be waived.

Exceptions may apply in cases involving:

• A duplicate charge.
• A confirmed unauthorized payment.
• EllaTales’ definitive inability to deliver the purchased service.
• A material failure attributable to EllaTales that cannot be corrected.
• Defective files that EllaTales cannot replace or repair.
• A refund, reversal, or remedy expressly required by applicable law.

Approved refunds will be processed through the original payment method when reasonably possible. Processing times may depend on the payment provider or financial institution.

17. Content standards

EllaTales may reject, suspend, or request changes to a story submission containing:

• Sexual content involving or directed toward minors.
• Exploitation or sexualization of children.
• Extreme violence or graphic harm.
• Hate speech or discriminatory content.
• Harassment, threats, or bullying.
• Illegal content.
• Instructions that may endanger a child.
• Excessive personal or sensitive information.
• Content that infringes intellectual-property rights.
• Unauthorized use of protected characters, brands, images, or materials.
• Content incompatible with EllaTales’ child-safety standards or editorial identity.

EllaTales may first ask the customer to adapt the request. When the request cannot be produced safely or lawfully, EllaTales may cancel the affected story and provide the appropriate refund.

18. Customer-submitted materials

The customer retains ownership of original information and materials lawfully submitted by the customer.

By submitting information to EllaTales, the customer grants EllaTales a limited permission to use that information solely as necessary to:

• Process the order.
• Create the personalized story.
• Communicate with the customer.
• Deliver and maintain access to the files.
• Provide customer support.
• Comply with legal and accounting obligations.

The customer confirms that submitted content does not violate the rights of another person and that the customer has the necessary authorization to provide it.

19. EllaTales intellectual property

EllaTales and its licensors retain all applicable rights in:

• The EllaTales name and trademarks.
• Logos and mascot.
• Website design.
• Templates.
• Production systems.
• Software and code.
• Editorial methods.
• Graphic systems.
• Pre-existing characters and materials.
• Catalog structure.
• Brand assets.
• General story and illustration resources not created exclusively from the customer’s personal information.

Purchasing or downloading a story does not transfer ownership of the EllaTales platform, brand, systems, templates, or pre-existing intellectual property.

20. License to use stories

Customers receive a limited, non-exclusive, non-transferable license to use downloaded stories for:

• Personal use.
• Family reading.
• Storage on personal devices.
• Personal printing.
• Non-commercial educational reading in one individual classroom.
• Other reasonable private, non-commercial purposes.

Without prior written authorization, customers may not:

• Sell or resell a story.
• Charge others for access.
• Distribute files publicly or in bulk.
• Upload the complete story to another website or public platform.
• Use the story in advertising or commercial products.
• Remove or change trademarks, credits, or ownership notices.
• Claim the story, illustrations, or EllaTales materials as their own original work.
• Grant licenses to schools, libraries, institutions, companies, or digital platforms.
• Modify or reproduce EllaTales materials for commercial exploitation.

Institutional, commercial, school-wide, library-wide, or multi-classroom use may require a separate license.

21. Promotional use and portfolio

EllaTales will not publicly use a personalized story, a child’s name, identifiable family information, illustrations connected to that child, or identifiable excerpts for advertising or portfolio purposes without separate and express authorization from the responsible adult.

Accepting these Terms does not constitute promotional consent.

Any promotional authorization must be obtained separately and may be subject to additional conditions.

22. Accounts and security

Users are responsible for maintaining the confidentiality of their login information.

Users must:

• Provide accurate account information.
• Maintain access to their registered email.
• Use a secure password.
• Avoid sharing account credentials.
• Notify EllaTales of suspected unauthorized access.
• Use the official password-reset process when access is lost.

EllaTales may temporarily restrict or suspend an account when reasonably necessary to investigate:

• Fraud.
• Unauthorized access.
• Payment disputes.
• Abuse of download systems.
• Public distribution of protected files.
• Violations of these Terms.
• Activity that may compromise another user or the platform.

23. Electronic communications

By creating an account or placing an order, the customer agrees to receive communications necessary to provide the service, including:

• Account creation and password messages.
• Email confirmation.
• Order confirmation.
• Payment-related notices.
• Production and delivery notices.
• Security alerts.
• Customer-support messages.
• Important updates affecting purchased services.

These are functional or transactional communications and are separate from marketing consent.

Promotional communications will be sent only when the user has provided the applicable consent or when otherwise permitted by law.

24. Technical availability

EllaTales seeks to maintain reliable access to the website, My Library, downloads, and related services.

Temporary interruptions may occur because of:

• Maintenance.
• Hosting incidents.
• Internet outages.
• Security events.
• Third-party service failures.
• Software updates.
• Payment-provider interruptions.
• Events outside EllaTales’ reasonable control.

EllaTales will make reasonable efforts to restore affected services but does not guarantee uninterrupted or error-free access at all times.

25. Limitation of liability

To the extent permitted by applicable law, EllaTales will not be responsible for indirect, incidental, special, or consequential losses arising from:

• Misuse of the service.
• Loss of customer account credentials.
• Failure to download or retain local copies.
• Incorrect information submitted by the customer.
• Unauthorized distribution of files by the customer.
• Third-party payment, email, hosting, internet, or device failures.
• Events outside EllaTales’ reasonable control.

To the extent permitted by law, EllaTales’ total liability arising from a specific paid order will not exceed the amount paid to EllaTales for the affected story.

This limitation does not apply where liability cannot legally be excluded or limited.

26. International customers

EllaTales may offer its services internationally in countries where:

• The service is legally permitted.
• EllaTales can reasonably provide the service.
• An available payment provider supports the transaction.
• No legal, regulatory, technical, or payment restriction prevents the transaction.

Customers are responsible for determining whether access to or use of EllaTales is lawful in their location.

These Terms are governed primarily by Colombian law because EllaTales is operated by a company registered in Colombia.

Nothing in these Terms removes mandatory consumer protections that may apply in the customer’s country or place of residence.

27. Consumer protection and complaints

Customers should first contact EllaTales at:

• hello@ellatales.com

EllaTales will make reasonable efforts to address complaints directly and in good faith.

Customers may also consult the Colombian consumer-protection authority, the Superintendencia de Industria y Comercio (SIC), through the official link available in the EllaTales website footer.

The availability of internal support does not prevent a customer from exercising any mandatory legal right or contacting a competent authority.

28. Privacy

Use of EllaTales is also governed by the EllaTales Privacy Policy.

The Privacy Policy explains, among other matters:

• What personal information is collected.
• How account and order information is used.
• How information used to personalize a story is processed.
• How children’s information is protected.
• Why photographs of children are not accepted.
• How transactional and marketing communications are handled.
• The rights available to data subjects.
• How to contact EllaTales regarding privacy.

29. Changes to these Terms

EllaTales may update these Terms to reflect:

• Changes to the service.
• New features.
• Legal or regulatory requirements.
• Security practices.
• Payment options.
• Operational improvements.

The effective date and version number will be updated when material changes are published.

The version accepted when a customer places an order will generally apply to that order, except where a later change must apply because of mandatory law or an essential security requirement.

Continued use of EllaTales after updated Terms become effective constitutes acceptance of the updated Terms for future use.

30. Language

These Terms were originally prepared in English.

EllaTales may provide translations for convenience. Until an official human-reviewed translation is published, automated translations should be considered informational.

If an inconsistency arises between the English version and an automated translation, the English version will control, except where applicable mandatory law requires otherwise.

31. Severability

If a provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

The invalid provision will be interpreted or replaced in a manner that most closely reflects its lawful commercial purpose.

32. Entire agreement

These Terms, together with the Privacy Policy, Refund and Cancellation Policy, order details, product description, and any expressly incorporated policy, form the agreement between the customer and EllaTales regarding use of the service.

33. Contact information

Questions, support requests, error reports, and cancellation requests may be submitted to: